IT Support: Skills, Certifications, and Career Paths in 2025

When you think of IT Support, a frontline role that keeps computers, networks, and software running for businesses and individuals. Also known as technical support, it’s the first line of defense when someone can’t log in, their printer won’t work, or the internet goes down. This isn’t just about fixing broken machines—it’s about understanding how people use tech, anticipating problems before they happen, and explaining solutions in plain language. In India, where digital adoption is exploding, IT Support roles are growing fast—not just in big cities, but in small towns too, where local businesses need someone who can handle their Wi-Fi, email, and software issues without hiring a full IT team.

Most IT technicians, the people who answer help desk calls, install hardware, and troubleshoot software. Also known as help desk agents, they’re the ones who turn panic into calm. You don’t need a four-year degree to start. Many begin with a basic certification like CompTIA A+ or a short course in computer repair, the hands-on skill of diagnosing and fixing desktops, laptops, and peripherals. From there, you learn how to set up routers, manage user accounts, and handle basic network support, keeping local and cloud-connected systems running smoothly across devices and locations. Employers care more about what you can fix than what diploma you hold. Real-world experience—like helping a neighbor set up Zoom, or volunteering to manage tech for a local NGO—counts more than you think.

What you’ll find in these articles are real stories and practical guides from people who’ve walked this path. You’ll see how someone in Jaipur went from helping friends with slow laptops to landing a job at a startup. You’ll learn which free tools and certifications actually matter in 2025, and which ones are just marketing fluff. There’s advice on how to answer interview questions when you don’t have a degree, how to build a portfolio of solved problems, and how to move from help desk to sysadmin without jumping through hoops. This isn’t about theory. It’s about what works right now, in India, for people who need to earn and grow without waiting years for a degree.